m.hoernlimann@michaelh.ch

If the pandemic has forced you back into the weeds of your business, you’re not alone. Many owners are again doing tasks they haven’t done in years because they have had to furlough front-line staff or their employees have fallen ill or are caring for someone in need. Being back in the middle … Read More

Traditional customer service is reactionary; the client comes in with a problem and the business is expected to find a solution.  These days, around 27% of consumers report that they expect proactivity from their favorite brands, either through upgrade notifications, maintenance reminders or other offerings that mitigate issues before they occur – and this … Read More

If you want to increase your average value sale in your business, it’s a really good idea to create a checklist or a questionnaire. Similar to upselling, you simply run through a checklist with your client whenever they purchase a particular type of product. Thus improving your business revenue. This list should, of … Read More

As an owner-managed business operating in a competitive and challenging market, if there was ever a time to sit back and evaluate your game plan for the next 12 months, it’s now. Whether 2019 was a great year or a tough year for you and your staff, an up-to-date plan is the one … Read More

One of the first things any owner-operator will learn through business coaching is how to find their ‘why.’ It’s not so much about what you want to achieve but why you want to achieve it. This leads to setting clear and significant goals which are easy to quantify, understand and communicate. An unfamiliar car journey … Read More

What is one of the most critical aspects of getting to the finish line and really knowing you have arrived? Money Mastery. Think about this: if business is a game, what’s the scoreboard? Yes, your financial statements. The question is if you can’t read the scoreboard, how do you know the scores? If you … Read More

Disengaged or disgruntled employees can wreak havoc on a business. However, there are a few things that leaders can do to help reinvigorate the morale of an employee who was once engaged but is no longer. It starts with that age-old adage, ‘Do as I say, not as I do’ and, frankly, it … Read More

It is a well-known fact that it costs around six times more to gain a new customer than it does to retain an existing one. With that in mind, it is critical that businesses keep repeat business, but how exactly can this be achieved? 1) Welcome your customers: Through subtle gestures and signals like tone … Read More

Conflict is inevitable when a team works closely together; however, if a leader does not confront conflict and allows it to fester, the work environment can become toxic. A manager who avoids conflict and put up a façade of harmony unknowingly creates disruption between the employees. It is the responsibility of the manager … Read More

Essentially a vision statement, your company’s mission statement should inform people about your business, its values, the products or services it offers, its potential audience demographic and an idea of where you see your organisation going. In addition to reaching out to potential customers, your mission statement should serve as a guiding light … Read More