3 Things Wealthy Business Owners Do Differently

Much is made of analysing the personality traits of successful entrepreneurs and business owners. Some appear outgoing. Others are introverts. Some lean right, others left. Some are flashy. Others are monk-like with their money. Their diversity can lead one to the conclusion that there are no common personality traits among successful founders. Rather … Read More

Start a business today. It sounds a bit crazy, right?

As the COVID-19 pandemic lingers and states and countries struggle to reopen or some cities have to close again, some would say that this is the worst possible condition in which to start a business. But is it really? Many entrepreneurs are looking at this time as the BEST TIME TO START a business! Because there … Read More

Celebrate the Small Stuff

In the midst of a pandemic, social unrest, and lagging economic news, it might be hard to find the silver lining. The news is depressing, your business is more challenging and your life is harder than it was only a few months ago. The sense of helplessness and hopelessness can be overwhelming. It’s … Read More

Does your business offer a service or a product that you differentiate through a higher level of service?

If so, you’re probably disproportionately impacted by the economic disruption caused by the coronavirus pandemic. Consumers are cutting back on services right now to avoid human contact and conserve cash, but we are still buying products that solve a specific problem. Businesses are buying products like Zoom and Slack for teleconferencing, and consumers are dropping … Read More

Customer Service is Becoming Proactive – Why Businesses Should Too

Traditional customer service is reactionary; the client comes in with a problem and the business is expected to find a solution.  These days, around 27% of consumers report that they expect proactivity from their favorite brands, either through upgrade notifications, maintenance reminders or other offerings that mitigate issues before they occur – and this … Read More

Using checklists for selling

If you want to increase your average value sale in your business, it’s a really good idea to create a checklist or a questionnaire. Similar to upselling, you simply run through a checklist with your client whenever they purchase a particular type of product. Thus improving your business revenue. This list should, of … Read More

New Year, New Decade – Time For A New Plan

As an owner-managed business operating in a competitive and challenging market, if there was ever a time to sit back and evaluate your game plan for the next 12 months, it’s now. Whether 2019 was a great year or a tough year for you and your staff, an up-to-date plan is the one … Read More

How to Achieve Your Business Goals by Finding Your Why

One of the first things any owner-operator will learn through business coaching is how to find their ‘why.’ It’s not so much about what you want to achieve but why you want to achieve it. This leads to setting clear and significant goals which are easy to quantify, understand and communicate. An unfamiliar car journey … Read More